Programs that introduce new

TABLE 12.2 TYPES OF TRAINING PROGRAMS

Orientation training. Programs that introduce new employees to their job, the people they will be working with, and the organization. 2. Essential skills training. Training programs that are designed to provide employees with the essential skills required to perform their job and adapt to workplace change. 3. Technical skills training. Training in specific job-related skills that all employees need to perform their jobs. 4. Non-technical skills training. Training in a variety of skills that employees require for working and interacting with others. 5. Information technology training. Training programs that focus on the use of computers and computer systems. 6computer software application. Computer software training: Training programs that focus on how to use a specific * 7. Health and safety training. Training programs that educate employees in safe work methods and practices and how to recognize the chemical and physical hazards in the workplace so that they are prepared and capable of taking corrective action in the event of an accident. 8. Total quality management (TQM) training. Training programs that involve team training and training in the use of statistical tools that are used for problem-solving and decision-making processes. 9. Team training. Training programs that are designed to improve the functioning and effectiveness of teams in areas such as communication and coordination. 10. Sales training. Training programs that are designed to upgrade sales professionals’ skills and help them deal with new competitive challenges. 11. Customer-service training. Training programs that are designed to provide employees with interpersonal and service skills that are required for interacting with customers and for providing quality service. 12. Sexual and racial harassment training. Training programs that are designed to educate employees about sexual and racial harassment and the organization’s policies and procedures regarding sexual and racial harassment. 13. Ethics training. Training programs that educate employees about the organization’s values and ethical policies and on making ethical decisions. 14. Diversity training. Training programs that focus on differences in values, attitudes, and behaviours of individuals with different backgrounds. 15. Cross-cultural training. Training programs that prepare employees for working and living in different cultures and for interactions with persons from different backgrounds. 16. Health and wellness training. Training programs that educate employees on how to improve their health and lifestyle. 17. Mental health training. Training programs on how to recognize mental health problems and how to provide assistance and support to those experiencing a mental health problem.