assistant manager

Task: Imagine you are an assistant manager of an organisation and suddenly you  are faced with a critical situation: a man enters your premises with a  weapon. As your boss is away on vacation you are the acting manager on  duty and are responsible for responding to the situation. While this is  unfolding a young intern of yours tweets your boss, declaring- ‘OMG there  is a man with a gun!’  Critically analyse the use of social media as a communication medium in a  crisis situation. Should social media be included in a business  communication plan? In what ways can social media be used in a positive  and negative way in a crisis situation?