Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Catalyst 2960 Switch
Getting Started Guide
Text Part Number: OL-9368-03
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT
NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT
ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR
THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION
PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO
LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct
any interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as
part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE
PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR
INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks
can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and
figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and
coincidental.
Catalyst 2960 Switch Getting Started Guide
© 2006–2010 Cisco Systems, Inc. All rights reserved.
C H A P T E R
1-1
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
1
Getting Started Guide
About This Guide
This guide provides instructions on how to use Express Setup to initially
configure your Catalyst switch. Also covered are switch management options,
basic rack-mounting procedures, port and module connections, power connection
procedures, and troubleshooting help.
For additional installation and configuration information for Catalyst 2960
switches, see the Catalyst 2960 documentation on Cisco.com. For system
requirements, important notes, limitations, open and resolved bugs, and
last-minute documentation updates, see the release notes, also on Cisco.com.
When using the online publications, refer to the documents that match the
Cisco IOS software version running on the switch. The software version is on the
Cisco IOS label on the switch rear panel.
For translations of the warnings that appear in this publication, see the Regulatory
Compliance and Safety Information for the Catalyst 2960 Switch guide.
Chapter 1 Getting Started Guide
Taking Out What You Need
1-2
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Taking Out What You Need
Follow these steps:
1. Unpack and remove the switch and the accessory kit from the shipping box.
2. Return the packing material to the shipping container, and save it for future
use.
3. Verify that you have received the items shown in the “Shipping Box
Contents” section. If any item is missing or damaged, contact your Cisco
representative or reseller for instructions. Some switch models might include
additional items that are not shown.
Equipment That You Supply to Run Express Setup
You need to supply this equipment to run Express Setup:
• PC
• Ethernet (Category 5) straight-through cable (as shown)
1-3
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
Taking Out What You Need
Shipping Box Contents
Catalyst 2960 switch
| Console cable (optional) |
Two 19-inch
mounting brackets
Four number-12 Phillips machine screws
Four number-8 Phillips truss-head screws
Six number-8 Phillips flat-head screws
Four rubber mounting feet
AC power cord Connector cover for redundant
power system (RPS)
Two number-4 pan-head screws
Cable guide
One black Phillips machine screw
Documentation
207381
Catalyst 2960 SERIES
SYST
RPS
STAT
DUPLX
SPEED
MODE
11X
2X
1X
12X 14X
13X
| 23X 24X | 25X 26X |
37X 39X
36X 38X 47X
48X
1 2
Product
Documentation
and Compliance
Chapter 1 Getting Started Guide
Running Express Setup
1-4
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Running Express Setup
When you first set up the switch, you should use Express Setup to enter the initial
IP information. This enables the switch to connect to local routers and the
Internet. You can then access the switch through the IP address for further
configuration.
To run Express Setup:
| Step 1 | Verify that no devices are connected to the switch, because during Express Setup, the switch acts as a DHCP server. If your PC has a static IP address, before you begin, you should change your PC settings to temporarily use DHCP. | |
| Step 2 | Connect the AC power cord to the switch and to a grounded AC outlet. The power-on self-test (POST) begins. During POST, the LEDs blink while a series of tests verify that the switch functions properly. LED behavior during POST is unpredictable and might vary. | |
| Step 3 | Wait for the switch to complete POST. It might take several minutes for the switch to complete POST. | |
| Step 4 | Verify that POST has completed by confirming that the SYST LED rapidly blinks green. If the switch fails POST, the SYST LED turns amber. POST errors are usually fatal. Call Cisco Systems immediately if your switch fails POST. | |
| Step 5 | Press and hold the Mode button for 3 seconds. When all of the LEDs above the Mode button turn green, release the Mode button. If the LEDs above the Mode button begin to blink after you press the button, release it. Blinking LEDs mean that the switch has already been configured and cannot go into Express Setup mode. For more information, see the “Resetting the Switch” section on page 1-19. | Mode button 135015 SYST RPS STAT DUPLX SPEED MODE 1X 11X 2X 12X |
| Step 6 | Verify that the switch is in Express Setup mode by confirming that all LEDs above the Mode button are green. (The redundant power system (RPS) and Power over Ethernet (PoE) LEDs remain off on some models.) |
1-5
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
Running Express Setup
| Step 7 | Connect a straight-through Category 5 Ethernet cable (not provided) to any 10/100 or 10/100/1000 Ethernet port on the switch front panel and to the Ethernet port on the PC. | DHCP-enabled PC 141682 Catalyst 2960 SERIES SYST RPS STAT DUPLX SPEED MODE 11X 2X 1X 12X 14X 13X 23X 24X 25X 26X 37X 39X 36X 38X 47X 48X 1 2 |
| Step 8 | Verify that the LEDs on both Ethernet ports are green. | |
| Step 9 | Wait 30 seconds. |
Chapter 1 Getting Started Guide
Running Express Setup
1-6
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
| Step 10 | Launch a web browser on your PC. Enter the IP address 10.0.0.1 in the web browser, and press Enter. The Express Setup page appears. If it does not appear, see the “In Case of Difficulty” section on page 1-18 for help. Note: all entries must be in English letters and numbers. |
1-7
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
Running Express Setup
| Step 11 | Enter this information in the Network Settings fields: • In the Management Interface (VLAN ID) field, the default is 1. Enter a new VLAN ID only if you want to change the management interface through which you manage the switch and to which you assign IP information. The VLAN ID range is 1 to 1001. • In the IP Address field, enter the IP address of the switch. In the IP Subnet Mask field, click the drop-down arrow, and select an IP Subnet Mask. • In the Default Gateway field, enter the IP address for the default gateway (router). • Enter your password in the Switch Password field. The password can be from 1 to 25 alphanumeric characters, can start with a number, is case sensitive, allows embedded spaces, but does not allow spaces at the beginning or end. In the Confirm Switch Password field, enter your password again. |
| Step 12 | (Optional) You can enter the Optional Settings information now or enter it later by using the device manager interface: • In the Host Name field, enter a name for the switch. The host name is limited to 31 characters; embedded spaces are not allowed. • In the System Contact field, enter the name of the person responsible for the switch. In the System Location field, enter the wiring closet, floor, or building where the switch is located. • In the Telnet Access field, click Enable if you are going to use Telnet to manage the switch by using the command-line interface (CLI). If you enable Telnet access, you must enter a Telnet password. • In the Telnet Password field, enter a password. The Telnet password can be from 1 to 25 alphanumeric characters, is case sensitive, allows embedded spaces, but does not allow spaces at the beginning or end. In the Confirm Telnet Password field, enter the Telnet password again. • In the SNMP field, click Enable to enable Simple Network Management Protocol (SNMP). Enable SNMP only if you plan to manage switches by using CiscoWorks2000 or another SNMP-based network-management system. If you enable SNMP, you must enter a community string in the SNMP Read Community field, the SNMP Write Community field, or both. SNMP community strings authenticate access to MIB objects. Embedded spaces are not allowed in SNMP community strings. When you set the SNMP read community, you can access SNMP information, but cannot modify it. When you set the SNMP write community, you can access and modify SNMP information. |
Chapter 1 Getting Started Guide
Managing the Switch
1-8
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Refreshing the PC IP Address
After you complete Express Setup, you should refresh the PC IP address.
For a dynamically assigned IP address, disconnect the PC from the switch, and
reconnect it to the network. The network DHCP server will assign a new IP
address to the PC.
For a statically assigned IP address, change it to the previously configured IP
address.
Managing the Switch
After completing Express Setup and installing the switch in your network, use the
device manager, Cisco Network Assistant, or another of the management options
described in this section for further configuration.
Using the Device Manager
The simplest way to manage the switch is by using the device manager that is in
the switch memory. This is an easy-to-use web interface that offers quick
configuration and monitoring. You can access the device manager from anywhere
in your network through a web browser.
| Step 13 | Click Submit to save your settings, or click Cancel to clear your settings. When you click Submit, the switch is configured and exits Express Setup mode. The PC displays a warning message and then attempts to connect with the new switch IP address. If you configured the switch with an IP address that is in a different subnet from the PC, connectivity between the PC and the switch is lost. |
| Step 14 | Disconnect the switch from the PC, and install the switch in your network. See the “Managing the Switch” section on page 1-8 for information about configuring and managing the switch. If you need to rerun Express Setup, see the “Resetting the Switch” section on page 1-19. |
1-9
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
Managing the Switch
Follow these steps:
1. Launch a web browser on your PC or workstation.
2. Enter the switch IP address in the web browser, and press Enter. The device
manager page appears.
3. Use the device manager to perform basic switch configuration and
monitoring. Refer to the device manager online help for more information.
4. For a more advanced configuration, download and run the Cisco Network
Assistant described in the next section.
Downloading Cisco Network Assistant
Cisco Network Assistant is a free software program that you download from
Cisco.com and run on your PC. Network Assistant offers advanced options for
configuring and monitoring multiple devices, including switches, switch clusters,
switch stacks, routers, and access points.
Follow these steps:
1. Go to this Web address: http://www.cisco.com/go/NetworkAssistant.
You must be a registered Cisco.com user, but you need no other access
privileges.
2. Find the Network Assistant installer.
3. Download the Network Assistant installer, and run it. (You can run it directly
from the Web if your browser offers this choice.)
4. When you run the installer, follow the displayed instructions. In the final
panel, click Finish to complete the Network Assistant installation.
Refer to the Network Assistant online help and the getting started guide for
more information.
Command-Line Interface
You can enter Cisco IOS commands and parameters through the CLI. Access the
CLI either by connecting your PC directly to the switch console port or through a
Telnet session from a remote PC or workstation.
Chapter 1 Getting Started Guide
Rack-Mounting
1-10
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Follow these steps:
1. Connect the supplied RJ-45-to DB-9 adapter cable to the 9-pin serial port on
the PC. Connect the other end of the cable to the console port on the switch.
2. Start a terminal-emulation program on the PC.
3. Configure the PC terminal emulation software for 9600 baud, 8 data bits, no
parity, 1 stop bit, and no flow control.
4. Use the CLI to enter commands to configure the switch. See the software
configuration guide and the command reference for more information.
Other Management Options
You can use SNMP management applications such as CiscoWorks Small Network
Management Solution (SNMS) and HP OpenView to configure and manage the
switch. You also can manage it from an SNMP-compatible workstation that is
running platforms such as HP OpenView or SunNet Manager.
The Cisco IE2100 Series Configuration Registrar is a network management
device that works with embedded CNS agents in the switch software. You can use
IE2100 to automate initial configurations and configuration updates on the
switch.
See the “Accessing Help Online” section on page 1-20 for a list of supporting
documentation.
Rack-Mounting
This section covers basic 19-inch rack-mounting and switch port connections. As
an example, all the illustrations show the Catalyst 2960G-48TC-L switch. You can
install and connect the Catalyst 2960G-48TC-L or other Catalyst 2960 switches
as shown in these illustrations. For alternate mounting procedures, such as
installing the switch in a 24-inch rack or on a wall, and for additional cabling
information, see the Catalyst 2960 Switch Hardware Installation Guide on
Cisco.com.
1-11
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
Rack-Mounting
Equipment That You Supply
You need to supply a number-2 Phillips screwdriver to rack-mount the switch.
Before You Begin
When determining where to install the switch, verify that these guidelines are met:
| • Airflow around the switch and through the vents is unrestricted. • Temperature around the switch does not exceed 113°F (45°C). • Humidity around the switch does not exceed 85 percent. • Clearance to the switch front and rear panels meets these conditions: – Front-panel LEDs can be easily read. – Access to ports is sufficient for unrestricted cabling. – AC power cord can reach from the AC power outlet to the connector on the switch rear panel. | • Cabling is away from sources of electrical noise, such as radios, power lines, and fluorescent lighting fixtures. • Altitude at the installation site is not greater than 10,000 feet (3,049 meters). • For 10/100 and 10/100/1000 ports, the cable length from a switch to an attached device cannot exceed 328 feet (100 meters). • For cable lengths for small form-factor pluggable (SFP) modules, see the documentation that shipped with the module. |
Chapter 1 Getting Started Guide
Rack-Mounting
1-12
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Installation Warning Statements
This section includes the basic installation warning statements. Translations of
these warning statements appear in the Regulatory Compliance and Safety
Information for the Catalyst 2960 Switch guide.
Warning Only trained and qualified personnel should be allowed to install, replace, or
service this equipment. Statement 148
Warning To prevent the switch from overheating, do not operate it in an area that
exceeds the maximum recommended ambient temperature of 113°F (45°C). To
prevent airflow restriction, allow at least 3 inches (7.6 cm) of clearance around
the ventilation openings. Statement 17B
Warning Installation of the equipment must comply with local and national electrical
codes. Statement 1074
Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must
take special precautions to ensure that the system remains stable. The
following guidelines are provided to ensure your safety:
This unit should be mounted at the bottom of the rack if it is the only unit in the
rack.
When mounting this unit in a partially filled rack, load the rack from the bottom
to the top with the heaviest component at the bottom of the rack.
If the rack is provided with stabilizing devices, install the stabilizers before
mounting or servicing the unit in the rack. Statement 1006
Warning This equipment is intended to be grounded. Ensure that the host is connected to
earth ground during normal use. Statement 39
1-13
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
Rack-Mounting
Warning If a redundant power system (RPS) is not connected to the switch, install an RPS
connector cover on the back of the switch. Statement 265
Warning Class 1 laser product. Statement 1008
Warning For connections outside the building where the equipment is installed, the
following ports must be connected through an approved network termination
unit with integral circuit protection: 10/100/1000 Ethernet. Statement 1044
Warning Warning Voltages that present a shock hazard may exist on Power over Ethernet
(PoE) circuits if interconnections are made using uninsulated exposed metal
contacts, conductors, or terminals. Avoid using such interconnection methods,
unless the exposed metal parts are located within a restricted access location
and users and service people who are authorized within the restricted access
location are made aware of the hazard. A restricted access area can be
accessed only through the use of a special tool, lock and key or other means of
security. Statement 1072
Chapter 1 Getting Started Guide
Rack-Mounting
1-14
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Attaching the Brackets
Use four Phillips flat-head screws to attach the long side of the brackets to
Catalyst 2960 switches in one of three mounting positions.
CONSOLE
Front-mounting position
Mid-rack-mounting position (telco rack)
Rear-mounting position
154191
Catalyst 2960 SERIES
SYST
RPS
STAT
DUPLX
SPEED
MODE
11X
2X
1X
12X 14X
13X 23X
24X
25X
26X 37X 39X
36X 38X 47X
48X
1 2
Catalyst 2960 SERIES
SYST
RPS
STAT
DUPLX
SPEED
MODE
11X
2X
1X
12X 14X
13X 23X
24X
25X
26X 37X 39X
36X 38X 47X
48X
1 2
Number-8 Phillips
flat-head screws
1-15
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
Rack-Mounting
Rack-Mount the Switch
Use the four number-12 Phillips machine screws to attach the brackets to the rack.
Use the black Phillips machine screw to attach the cable guide to the left or right
bracket.
CONSOLE
Cable
guide
Front-mounting position
Mid-rack-mounting position (telco rack)
Rear-mounting position
Black Phillips
machine screw
Number-12 Phillips
machine screws
Catalyst 2960 SERIES
SYST
RPS
STAT
DUPLX
SPEED
MODE
11X
| 2X 1X |
12X 14X
13X 23X
24X
25X
26X 37X 39X
36X 38X 47X
48X
1 2
Catalyst 2960 SERIES
SYST
RPS
STAT
DUPLX
SPEED
MODE
11X
2X
1X
12X
| 14X 13X |
23X
24X
25X
26X 37X 39X
36X 38X 47X
48X
1 2
154192
Chapter 1 Getting Started Guide
Rack-Mounting
1-16
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Connect to the Switch Ports
This section describes how to connect to the fixed switch ports and to the SFP
module ports.
Connect to the 10/100 and 10/100/1000 Ports
Follow these steps:
The fixed ports on the Catalyst 2960 PoE switches provide PoE support for
devices that are compliant with IEEE 802.3af. They also provide Cisco
prestandard PoE support for Cisco IP Phones and Cisco Aironet Access Points.
Each of the Catalyst 2960-24PC-L switch 10/100 ports and ports 1 to 8 on the
Catalyst 2960-24LT-L deliver 15.4 W of PoE.
By default, a Catalyst 2960 switch PoE port automatically provides power when
a valid powered device is connected to it. For information about configuring and
monitoring PoE ports, see the switch software configuration guide. For
information about troubleshooting PoE problems, see the Catalyst 2960 Switch
Hardware Installation Guide on Cisco.com.
Note The automatic medium-dependent interface crossover (auto-MDIX) feature is
enabled by default. The switch detects the required cable type for copper Ethernet
connections and configures the interfaces accordingly. Therefore, you can use
| Step 1 | When you connect to servers, workstations, IP phones, wireless access points, and routers, insert a straight-through, twisted four-pair, Category 5 cable in a switch 10/100 or 10/100/1000 port. Use a crossover, twisted four-pair, Category 5 cable when you connect to other switches, hubs, or repeaters. | SYST RPS STAT DUPLX SPEED MODE 1X 11X 2X 12X 1 2 3 4 9 10 11 12 10/100 or 10/100/1000 ports 135019 |
| Step 2 | Insert the other cable end into an RJ-45 connector on the other device. |
1-17
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
Rack-Mounting
either a crossover or a straight-through cable for connections to a copper 10/100
or 10/100/1000 module port on the switch, regardless of the type of device on the
other end of the connection
Install the SFP Modules and Connect to the Ports
Follow these steps:
For a list of supported modules, see the release notes on Cisco.com. For detailed
instructions on installing, removing, and connecting to SFP modules, see the
documentation that came with the SFP module.
Caution Removing and installing an SFP module can shorten its useful life. Do not remove
and insert SFP modules more often than is absolutely necessary.
| Step 1 | Grasp the module on the sides, and insert it into the switch slot until you feel the connector snap into place. | Catalyst 2960 SERIES 1X 11X 12X SFP module 135020 |
| Step 2 | Insert an appropriate cable into the module port. Insert the other cable end into the other device. | Catalyst 2960 SERIES 1X 11X 12X SFP module port 135021 |
Chapter 1 Getting Started Guide
In Case of Difficulty
1-18
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Verify Port Connectivity
After you connect to the switch port and another device, the port LED turns amber
while the switch establishes a link. This process takes about 30 seconds, and then
the LED turns green when the switch and the target device have an established
link. If the LED is off, the target device might not be turned on, there might be a
cable problem, or there might be a problem with the adapter installed in the target
device. See the “In Case of Difficulty” section on this page for information about
online assistance.
In Case of Difficulty
If you experience difficulty, help is available here and on Cisco.com. This section
includes Express Setup troubleshooting, how to reset the switch, how to access
help online, and where to find more information.
Troubleshooting Express Setup
If Express Setup does not run, or if the Express Setup page does not appear in your
browser:
| • Did you verify that POST successfully ran before starting Express Setup? | If not, make sure that only the SYST and STAT LEDs are green before pressing the Mode button to enter the Express Setup mode. |
| • Did you press the Mode button while the switch was still running POST? | If yes, wait until POST completes. Power cycle the switch. Wait until POST completes. Confirm that the SYST and STAT LEDs are green. Press the Mode button to enter Express Setup mode. |
| • Did you try to continue without confirming that the switch was in Express Setup mode? | Verify that all LEDs above the Mode button are green. (The RPS LED is off.) If necessary, press the Mode button to enter Express Setup mode. |
| • Does your PC have a static IP address? | If yes, before connecting to the switch, change your PC settings to temporarily use DHCP. |
1-19
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
In Case of Difficulty
Resetting the Switch
This section describes how to reset the switch by rerunning Express Setup. These
are reasons why you might want to reset the switch:
• You installed the switch in your network and cannot connect to it because you
assigned the wrong IP address.
• You want to clear all configurations from the switch and assign a new IP
address.
• You are trying to enter Express Setup mode, and the switch LEDs start
blinking when you press the Mode button (which means that the switch is
already configured with IP information).
Caution Resetting the switch deletes the configuration and reboots the switch.
To reset the switch:
• Press and hold the Mode button. The switch LEDs begin blinking after about
3 seconds. Continue holding down the Mode button. The LEDs stop blinking
after 7 more seconds, and then the switch reboots.
The switch now behaves like an unconfigured switch. You can enter the switch IP
information by using Express Setup as described in the “Running Express Setup”
section on page 1-4.
| • Did you connect a crossover cable instead of a straight-through Ethernet cable between a switch port and the Ethernet port of the PC? | If yes, connect a straight-through cable to an Ethernet port on the switch and the PC. Wait 30 seconds before entering 10.0.0.1 in the browser. |
| • Did you connect the Ethernet cable to the console port instead of to a 10/100 or 10/100/1000 Ethernet port on the switch? | If yes, disconnect from the console port. Connect to an Ethernet port on the switch and the PC. Wait 30 seconds before entering 10.0.0.1 in the browser. |
| • Did you wait 30 seconds after connecting the switch and the PC before entering the IP address in your browser? | If not, wait 30 seconds, re-enter 10.0.0.1 in the browser, and press Enter. |
| • Did you enter the wrong address in the browser, or is there an error message? | If yes, re-enter 10.0.0.1 in the browser, and press Enter. |
Chapter 1 Getting Started Guide
In Case of Difficulty
1-20
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Accessing Help Online
First look for a solution to your problem in the troubleshooting section of the
Catalyst 2960 Switch Hardware Installation Guide or the Catalyst 2960 Switch
Software Configuration Guide on Cisco.com. You can also access the Cisco
Technical Support and Documentation website for a list of known hardware
problems and extensive troubleshooting documentation, including:
• Factory defaults and password recovery
• Recovery from corrupted or missing software
• Switch port problems
• Network interface cards
• Troubleshooting tools
• Field notices and security advisories
Follow these steps:
1. Open your browser, and go to http://www.cisco.com/.
2. Click Technical Support and Documentation.
3. Under the Documentation section, click Switches.
4. Under the LAN Switches section, click Cisco Catalyst 2960 Series
Switches.
For More Information
For more information about the switch, see these documents on Cisco.com:
• Catalyst 2960 Switch Hardware Installation Guide (not orderable, but
available on Cisco.com).
• Regulatory Compliance and Safety Information for the Catalyst 2960 Switch
(order number DOC-7816880=).
• Release Notes for the Catalyst 2960 Switch (not orderable but available on
Cisco.com)
• Catalyst 2960 Switch Software Configuration Guide (not orderable but
available on Cisco.com).
1-21
Catalyst 2960 Switch Getting Started Guide
OL-9368-03
Chapter 1 Getting Started Guide
Obtaining Documentation and Submitting a Service Request
• Catalyst 2960 Switch Command Reference (not orderable but available on
Cisco.com).
• Catalyst 2960 Switch System Message Guide (not orderable but available on
Cisco.com).
Obtaining Documentation and Submitting a Service
Request
For information on obtaining documentation, submitting a service request, and
gathering additional information, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple
Syndication (RSS) feed and set content to be delivered directly to your desktop
using a reader application. The RSS feeds are a free service and Cisco currently
supports RSS Version 2.0.
Cisco Warranty Information
For warranty information, see the product documentation and compliance
document that shipped with this product.
Chapter 1 Getting Started Guide
Cisco Warranty Information
1-22
Catalyst 2960 Switch Getting Started Guide
OL-9368-03